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Proliance Surgeons

Patient Satisfaction Survey

We would like to know how you feel about the services we provide so we can make sure we are meeting your needs. Your responses are directly responsible for improving these services. All responses will be kept confidential and anonymous. Thank you for your time.

Great Good OK Fair Poor
Ease of getting care:
Ability to get in to be seen
Hours Clinic is open
Prompt return on calls
Waiting:
Time in waiting room
Time in exam room
Waiting for tests to be performed
Waiting for test results
Staff:
Provider: (Physician, Audiologist):
Listens to you
Takes enough time with you
Explains what you want to know
Gives you good advice and treatment
Nurses and Medical Assistants: (Including Phone Calls):
Friendly and helpful to you
Answers your questions
Front Office:
Friendly and helpful to you
Answers your questions
Payment:
How much you pay
Explanation of charges
Collection of payment/money
Facility:
Neat and clean building
Ease of finding where to go
Comfort and safety while waiting
Privacy
Confidentiality:
Keeping your personal information private
Referrals:
The likelihood of referring your friends and relatives to us

Suggestions for improvement?